![]() Click the menu button, click Help and select More Troubleshooting Information.This will not change your profile data or add-ons. Clearing the startup cache and then restarting Firefox can resolve various issues with the Firefox user interface (UI). Make sure other items you want to keep are not selected.įirefox also has a startup cache that stores certain temporary data, to improve startup speed. Below the drop-down menu, select both Cookies and Cache.In the Time Range to clear: drop-down, select Everything.Click History and select Clear Recent History….Click the menu button to open the menu panel.To learn more, see Clear cookies and site data in Firefox and How to clear the Firefox cache. Many problems with loading web pages can be resolved by clearing Firefox's cookies and cached Web content. Sometimes problems can be fixed by simply restarting your computer and then starting Firefox again. 7.3 Check for conflicts with your Internet security software. ![]() 7.2 Check for issues caused by corrupt or incomplete Visual C++ installation.The version is located below the browser name (Figure 2).įor Technical Assistance, contact the Technology Support Center at (309) 438-4357, by email at or by Submitting a Help Ticket. A window appears that provides information about the browser.Click on Firefox in the upper left corner of the computer screen (next to the Apple symbol).To determine the version of Mozilla Firefox for Mac, do the following: The version is located below the browser name (Figure 1). Click the 3 Horizontal Lines in the upper right-hand corner and then scroll down to and click on Help.To determine the version of Mozilla Firefox for Windows, do the following: Firefox is available for both Windows and Mac operating systems. These instructions explain how to determine the version of the browser, Mozilla Firefox.
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